Job Code: MW-GR-CS-08-2022
Office: Greece
MobiWeb is actively looking for Customer Support Representatives to join our Greek offices. Job holders will be responsible to help customers with issues related to their b2b accounts, provide product/services information with accuracy and efficiency, ensure excellent service standards and maintain high customer satisfaction in a strictly professional way.
Responsibilities:
- Monitor systems and quality of service.
- Help customers with issues and solve problems.
- Provide accurate information to customer queries.
- Interact and collaborate with other departments in order to identify solutions for our customers.
- Utilize customer feedback, reporting what you observe to the management team in order to improve our customer service and products.
Required Skills:
- Bachelor's degree or equivalent work experience.
- Excellent / Professional command of English language (oral and written).
- Excellent computer skills (Web Browsers, Email Clients, Word, Excel, Spreadsheets, tables etc.).
- MobiWeb operates a 24/7 support model so the ability to work night shift and weekends is required.
Bonus Points:
- Excellent / Professional command of 2nd foreign language (oral and written) Knowledge of customer service principles and practices
- Knowledge of crisis management principles
- Excellent / Professional command of 3rd foreign language (oral and written)
- Knowledge of Technical and IT business telecommunications
This position requires dealing directly with customers by telephone and electronically. Job holders will be responsible to respond promptly to customer inquiries / support requests and resolve customer complaints. Proficient knowledge of a second foreign language, besides English, will be considered as an additional advantage.
Full-time position. Competitive salary. Send your CVs with Job Code MW-CS-08-2022 at careers@solutions4mobiles.com.
About MobiWeb
MobiWeb is one of the largest SMS messaging providers in the world and a licensed telecommunications service provider in several countries.
MobiWeb is the ideal partner for companies that demand high quality SMS messaging services and mobile communications, meeting the most demanding enterprise requirements.
Headquartered in Canada, MobiWeb has offices in Hong Kong, United Kingdom and Greece. MobiWeb international presence with offices located in 3 continents ensures client satisfaction covering local and international business needs.
Who we are
We are professionals with high technical and commercial experience, always focused on customer satisfaction and technological innovation.
- We get excited when we overcome obstacles and complete missions.
- We are ambitious and see every challenge as an opportunity.
- We work together and are stronger as a team.
- We continuously learn new technologies and skills.
