Customer Support - MW-GR-CS-09-2015 - Greece


Job Code: MW-GR-CS-09-2015

Office: Greece

MobiWeb is actively looking for Customer Support Representatives to join our Greek offices. Job holders will be responsible to provide product/services information, resolve any emerging problems that our clients might face with accuracy and efficiency, ensure excellent service standards and maintain high customer satisfaction.

Requirements:

  • Undergraduate degree or degree equivalent Institution.
  • 3-5 years of proven experience gained within a b2b customer service environment, demonstrating the ability to obtain all relevant information from customers and coordinate with internal departments to resolve customer requests efficiently.
  • Excellent command of English language.
  • Computer Literacy.
  • Crisis Management.
  • Excellent communication skills (oral and written).
  • Enthusiastic and passionate, with a strong customer orientation.
  • Understanding of technical/IT business telecommunication solutions.
  • Interest to learn about the latest business services and products.
  • Knowledge of customer service principles and practices.
  • Knowledge of relevant computer applications.
  • Passion for problem-analysis and problem-solving.

This position requires dealing directly with customers by telephone and electronically. Job holders will be responsible to respond promptly to customer inquiries / support requests and resolve customer complaints. Deep understanding of different customer profiles and customer relationship building is required. Proficient knowledge of a second foreign language, besides English, will be considered as an additional advantage.

Full-time position. Competitive salary. Send your CVs with Job Code MW-GR-CS-09-2015 at careers@solutions4mobiles.com.

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